Features List
Real Time Chats - interact live with your site
visitors.
Real Time Monitoring - Monitor your website activity
in real time.
Display referrer website they are coming from.
Actual Page they are visiting.
ProActive Message System Send real timetext message to
your site visitors!
Unlimited No. of Simultaneous Operators Other
companies charge you a per operator fee.
Time Spent on your site.
Browser they are using.
Email Signature - turn your email or electronic
brochure.
Chat Transcript - forwarding by email.
Push Page - HTML Send your visitors directly to the
pages they're looking.
Send Messages in Plain Text or Html format with
colors, specials fonts.
Pro Active Chat Invitation - Launch a chat with any
visitor on your site with a single click.
Canned Answers save time using pre-written responses.
Button/Chat Window customization.
Email Transcripts
Unlimited number of simultaneous chats.
Leave a message when offline.
Push Images
Time on site and pages they have visited
Feedback Survey - Give customers an exit survey to
rate the performance of the customer support level.
Clickable Hyperlinks and Images - Include links and
images in your text chats.
Highly Efficient Monitoring System - which does not
clog your bandwidth by repeatedly checking the server
for new visitors. (No refresh needed to update tables).
Ability to Customize Operator Name.
Ability to accept or reject an incoming call.
Ability to customize the call rejection message.
Monitor thousands of visitors simultaneously - no
upper limit on the number of visitors that can be
monitored.
Multiple Operator Status - including online, off-line,
away, back in 15 minutes which makes InstaHelp a
multifunctional Website monitoring and live chat.
Ability for Canned Responses.
Ability for Saved HTML
Ability to save web address.
Ability to saved image addresses.
Ability to save answers and replies.
Repeat visitor identification. with history.
Chat Transcripts Storage - basic- search transcripts
by keywords, start date, end date, start time, end
time, visitors IP address.
Feedback Survey - Give customers an exit survey to
rate the performance of the customer support level.
Auto save transcripts.
Windows based software of less than 700 K.
Monitor 5 referrals or replicated urls for each
account.
Include Information Center with customizable
autoresponder field.
Operator Interface - that can be re-size and re
adjustable Interface. Re size the items in the
software at run time to suit your needs.
Affiliate Program - Refer your friends and make a
monthly residual income.

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