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Help Desk Premier - Help Desk Software
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Version
4.5
Service pros know there’s usually no such thing as an
easy customer complaint. More times than not, there are
plenty of moving parts to keep your eye on, from
actually fixing the problem to setting the customer’s
mind at ease. Help Desk Premier is cutting edge,
online, help desk software you can use to stay on top
of all those different pieces of the puzzle. Help Desk
Premier’s unrivaled ticket monitoring and escalation
features can make juggling multiple requests a breeze.
Even better: You and your team will be automatically
alerted if an urgent problem gets submitted or a
high-priority customer reaches out to you. In addition,
you can kiss monotonous and time-consuming data entry
tasks goodbye thanks to Help Desk Premier’s custom
ticket templates and preloaded data options. Add in the
software’s automated email-to-ticket conversion process
and you’ll be able to take on – and close out – tickets
faster and more efficiently. Help Desk Premier is
extremely flexible, meaning that it can keep pace in
today’s high-paced business world, adapting and growing
right there alongside your company. The shared
knowledge feature lets your pros collaborate on
solutions and build off each other’s know-how, all
leading to a faster and more complete customer service
experience. Learn more about Help Desk Premier by
visiting us online at http://www.help-desk-software.com
or give us a call toll-free at (888) 885-2401.
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