Web Help Desk - Version 12.0 Web Help Desk is surprisingly affordable, incredibly easy to use IT help desk software with Web-based ticketing, change management, IT asset management, knowledge base, and more! SolarWinds' helpdesk software streamlines the help desk ticket process from request to resolution, manages and tracks the full lifecycle of hardware and software assets, supports self-resolution of issues with a searchable knowledge base and is incredibly affordable.SolarWinds Web Help Desk improves ticket resolution by: Automatically generating tickets. Tickets can be generated from the web-based self service portal, can be generated via email or can automatically created and prioritized directly from SolarWinds alerts. Routing tickets to the right person at the right time. Tickets can be routed based on priority and who is on call. Customizing forms, workflow configurations and email templates. Easy-to-use and customizable, Web Help Desk is great bank for your buck. Includes easily-customizable and dynamic ticket forms with unlimited custom fields Dynamically routes and assigns help desk tickets to a specific technician or group of technicians Automatically converts service request emails into a trouble tickets, including file attachmentsSolarWinds Web Help Desk eliminates the errors, time inefficiencies, and opportunity costs that plague manual asset tracking and audits. Simplifies the management of both hardware and software client assignment and makes it a snap to build parent/child relationships between assets Shows software licensing distributions across your network, including how many license keys of a particular software are in the field versus ready for assignment Calculates warranty and lease end dates based on purchase order information Tracks by asset type, status, location, manufacturer and model Enables you to manage who uses what by associating an end user with a specific asset or group of assets