Organizer Service CRM : Basic Edition - Version 2011R2.0 Spinso Organizer 2011 Basic Edition Service CRM is simple ready to use complaint management and billing software.It take cares of the end to end complaint management process Features- Centralized repository for managing the complaint- Check the availability of technician and assign the complaint accordingly- Track the status of the complaint solved,pending etc- Track complaints,figure out the problem areas and action taken- Unique complaint number for each complaint is generated which becomes easier for communicating with customers- Generate invoice - Supports multi user access- Customer Contact management- Product management- Backup and Restoration facility to safeguard your data.