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Help Desk Authority (formerly BridgeTrak)
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Version
8.1 Build 221
Comprehensive trouble ticket tracking software for for
IT and/or customer support desks. User-friendly
interface offers, dashboard view, customizable
screens, multiple layer issue status tracking, issue
folder filing system, hierarchy issue structure,
skills based assignment of issues, custom and required
user fields, knowledgebase (including HTML editor),
product and contract tracking, reports, queries, etc.
Expansion modules for customer self-help via the Web,
auto issue escalation, asset inventory/management,
advanced data searches, Active Directory integration,
email to ticket conversion. iPhone client is also
available for technicians on the go.
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