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LANDPARK HELPDESK
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Version
3.8.A
LandPark Helpdesk helps you achieve optimal technical
support. Increase responsiveness by establishing your
Helpdesk team. Incident resolution management extended
more widely to the entire infrastructure of your
company (purchase requests, consumables non-IT items,
etc ...). Choose the helpdesk tool that is tailored to
your needs with a rapid, low-cost implementation:
Requests directly made by users / Requests made on
behalf of users / Requests made by email / Automated
scheduling / List of tickets by status / Technician
Schedule , Technical group schedule or suppliers with
recurring tasks / Predefined messages are sent
according to event types / Searching for a solution /
Searching for objects that are associated with each
user / Searching for objects in your database /
Memos and alerts for overdue tickets / Ticket
history / Queries / Statistics / Polls and surveys /
Automated escalation / Project management /
Technicians management / Absence management /
Priority Management / Problems and solutions
settings / Ticket code settings / Access rights /
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