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Call Center Manager
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Version
8.5.2
Call Center Software to automatically measure
workloads and adjust outbound calling pace to comply
with U.S. FTC Telemarketing Sales Rule on
intentionally Abandoned or Dropped Calls. Statistical
reporting helps you meet Safe Harbor FTC requirement
for collecting and maintaining dropped-call reports,
providing protection from prosecution for occasional,
accidental rule violations. Call Center Manager speeds
effective training for new agents with the whisper
coaching feature that allows live-call coaching that
is inaudible to customers, and easy call monitoring
and recording. Call Center Manager includes real-time
and historical statistical reporting capabilities for
tracking and managing agent performance, line usage,
and campaign productivity. Voicent's Call Center
Manager is a powerful software tool for measuring and
managing Call Centers.
Use it to:
Manage Agent Performance Quality; Easy call monitoring
and recording; whisper coaching capability enables
live-call agent coaching and training that is
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