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Folder HelpDesk
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Version
12
Collaborate on helpdesk tickets inside Microsoft
Outlook. Create tickets from e-mail or webform,
manually or automatically, with attached files and
rich text. For new tickets, get information from the
Outlook contacts or the GAL. Open tickets are stored
in Outlook and in a database - Access, SQL Server or
SQL Azure. Closed tickets are retained only in the
database but can be searched and reopened in Outlook
if needed. Mail conversations can be tracked.
Powerful, integrated Statistics tool facilitates
business intelligence. Report generator based on MS
Excel allows you to build and share custom reports
with co-workerKnowledge base. Databases are open to
allow building any kind of custom reports or additions
to the tables. Open webform for receiving support
questions online. The ticket form is in HTML and also
easy to customize.
Suitable both for in-house and outsourced helpdesks.
Can also be used for other types of issue-tracking and
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