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Website Chat Software
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Version
1.2
Many business enterprises offer customer support
services through instant messaging or Live chats.
eAssistance Pro cater specific chat needs of companies.
It involves three users in the live chat process i.e.,
Admin, Operator and Visitor. Admin or Website
Administrator can monitor live conversation between an
operator and visitor. Web administrator can also track
visitor’s activities on the company website. Website
Chat software offer Web operator console for anywhere
access. It also includes Standalone operator console
that must be installed on some or all computers being
used by web operators. eAssistance Pro provide six
types of HTML codes or plugins for visitor chats or
monitoring. Visitor can open the visitor messenger by
clicking on chat plugin of a business website and send
message to operator. Website chat software also
notifies operator about incoming chat messages while
she/he is busy in other chat session. It also saves
visitor messages in the operator account when operator
is not available in the chat room. eAssistance Pro can
be used on different CMS and eCommerce websites such as
Joomla, Big commerce, Shopify, Ebay and many more. It
can be used on different devices i.e., Windows,
Android, Blackberry, Symbian and Macintosh. Website
chat software provide several innovative features such
as Automatic spell checker and Word dictionary, Geo
mapping, customized welcome messages and security
filtering. eAssistance Pro now also allow changing font
size, color and style of the live chat messages. It
also allows operator to resize operator to operator
console and access details about other operators. You
need to buy specific subscription plan to add one or
more operators of your organization for live chat
sessions. For more details:
www.websitechatsoftware.livewebchat.org
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