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Advanced Live Support
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Version
1.00
Advanced Live Support is an Advanced Portal product offered to every website hosted with us.This service is designed to connect you with visitors to your web site in real time, on-line chat. It is not just a customer service product but also an Online Sales tool that allows you to guide your visitors to the page that you want them to see, to the product you want them to purchase, to proactively sell them while they're on your site, and to close the sale online. If an operator is online, the icon shows green and the visitors can click on the icon to engage in live chat with the operator. If no operator is online, visitors can still leave a message. When Users visit your website You can then proactively pop-up a window and say "hello, How may i help you?" . Otherwise if a support person is online, the user clearly knows this when the icon says . The user clicks on the icon and is prompted to enter his name, Email address, subject and choose the category for this chat like sales or support etc. All the logged in support persons hear a bell ring on their PCs. They are informed about customer's nick and extended info on file if any latest. navigation history previous chat history previous polls history previous sales history previous newsletters history previous forums participation history existing shopping cart details etc. If more than one support person is online, the one clicking on accept button first seizes the chat. The customer sees a welcome message like Greg: Hi, How may I help you? The customer can then continue with his issue. The support person can: Push a message. Push a URL. Open a URL on customer's machine. Open an image on customer's machine. Send an Email address to the customer. When the customer is done, he can close the chat. The customer can rate the chat at any time to inform the support person of his rating of the quality of this chat. Once the chat is closed, the customer can optionally be shown a poll or survey to fill out.
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