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E-Service Center Manager (ESCM) - Server
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Version
2.3
E-Service Center Manager (ESCM) – software for service
centers and workshops.
ESCM represents new generation of management
software for service centers. It manages full life
cycle of repairing and tuning – from equipment
reception to shipping repaired equipment back to
customer. Along with management it provides profit and
statistical analysis of activity by different types of
work reports.
ESCM is built with intuitive interface bound to
terms used in service industry. So, it works
with "Equipment" having one or
more "Defects". "Equipment" is received from "Client".
After 1st stage – "Receiving", it goes to 2nd –
"Estimating", where "Repairs" investigated to be done
on this item – and so on.
Here is brief list of stages:
- receiving;
- estimating (defects and repair pricing);
- customer approval;
- dry-out (if needed);
- repairing (in-house or subcontracted);
- quality check;
- shipping back to customer.
Each Equipment is accounted by it's Model, Model
Group, Manufacturer and Serial Number, and can have
one or more Accessories (also available for repair).
Repair pricing are automatically calculated by Rates
assigned to each Model, Accessory depending on Defect
found.
As already mentioned, ESCM has great "Reports"
section, covering all kinds of requests (financial,
work related, summaries etc.). We can customize
reports for our clients. ESCM also have strong
security features, allowing assignment of proper Users
to Groups accessing only to certain features of
application. Also ESCM if fully language-customizable,
so one can translate it quickly to his native
language.
ESCM was written using Microsoft Visual Basic 6.0,
Microsoft SQL Server 7.0 (works under SQL 2000), COM+.
ESCM is fully customizable for customer needs, so it
can be even adjusted by customer himself. More complex
changes we can provide after determining
specification.
ESCM is currently successfully used by many Service
Centers.
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