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Live Help and Monitoring
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Version
2.4
Live help with this chat customer service for your
website. Increase sale and reduce cost. This software
will enable you to interact in real-time with the
visitors of your website. Include: Visitor monitoring,
Operator Iniated Chat, Push UR, Geo localization!
Award-Winning live help software. With this live help
customer services software, you will be able to
constantly monitor the visitors of your website. You
will know exactly how many people are visiting your
site, which page they're on as well as how long
they've been on your website. In addition, you will
be able to select a visitor on your website and invite
the person for a chat session with you. This will be
a great way to assist a client or to give information
about your products. By being in virtual contact with
your clients, your chances of increasing your sales
will be enhanced and your customer service will be
greatly improved.
Another important feature of this software is the
possibility to co-browse the web in collaboration with
a customer. With this technology, you will interact
with a customer by using their Web browser to show
them something. This feature will allow you to show a
customer having a difficulty placing an order how to
use the ordering pages as if the customer was using
his own mouse and keyboard.
With this customer service oriented software, you will
also be able to program canned answers to decrease
your respond time as well as to personalize your
answers (your name, the company name, etc.). You will
also have access to all the conversations you had, be
able to read them again and to keep the information
filed.
Finally, Ligne Directe Enterprise is a great software
to use if you want to get to know your customers
better and for marketing purposes. By interacting
with them live, you will increase your sales, your
overall customer service appreciation, and you will
have the possibility to turn your visitors into future
customers. Easy to use, easy to install.
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