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Assistance Desk
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Version
1.4
Assistance Desk software (Trouble Ticketing System)
is the complete unmatched help desk solution for small
to medium sized businesses. It allows to provide a
simple, easy to use web interface for managing and
tracking technical support problems.
The main characteristic of Assistance Desk are:
- Staff Personalization: each staff member can change
certain points of his/her account to suit his/her
needs.
- Staff Permissions: you can assign your staff members
to separate departments;
- Email Forwards: the system can forward a copy of a
ticket and you can use it with a provider that
supports Email->Pager gateway to send notifications
directly to your pager;
- Ticket statistics: the staff administrator can get
any information about ticket status and staff members
(number of open / closed / served tickets etc.).
For Assistance Desk Administrators:
- Runs on Apache/IIS - no proprietary web servers;
- Easy-to-use menus for managing reps, departments,
categories, priorities and
statuses;
- Runs on with mySQL database;
- Built-in reports for keeping track of problems,
users and support reps;
- Configurable email messages;
- Easy customizable pages to fit your organizations
needs.
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