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VenusValley Live Support
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Version
1.0
VenusValley Live Support enables you to chat live with
people visiting your website. You can monitor your
site visitors, answer questions from
potential/existing customers in real-time. Your
customers get instant gratification and your sales
increase tremendously. Your customers didn't install
any software in their computer. You can chat with them
using any popular web browser.
You will find chatting with visitors smooth and fast.
No ugly flickering and refreshing like other webchats.
You can enable sound notification to alert new
messages as they arrive. An organization can have more
than one operator to handle visitors. If one operator
is busy chatting with the first visitor, the next
visitor will be automatically routed to the next
available operator. Chat window also displays "user
is typing" status like other industry standard instant
messengers like AOL, MSN or Yahoo instant messengers.
You can make specified webpages pop up in new windows
so that the visitor feels as if websites are pushed.
Besides simple text messages, you can include images
in the chat window to provide a very rich appearance
to the visitor. Using Canned responses/Actions
feature, you can quickly send frequently-typed
messages and images while chatting with the visitor.
Finally, you can send transcripts of your entire chat
conversation with visitors via email with full time
and date stamp. Once transcripts are stored as email
messages in your hard disk, you will be able to search
and retrieve messages based on this date and time
stamp given in the subject.
Monitor your page traffic by viewing the list of
visitors who come to your page in real time. You will
hear a sound when a new visitor arrives. Sound will
alert you again when the visitor leaves your site. You
can invite the visitor for chat(pro-active chat) with
a single-button click.
You should sign up for an account(trial account
available) to use this software as an operator.
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