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Service Process executor
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Version
2.3
Service Process executor represents new generation of
management software for service centers. It manages
full life cycle of repairing and tuning from equipment
reception to shipping repaired equipment back to
customer. Along with management it provides profit and
statistical analysis of activity by different types of
work reports.
Service Process executor is built with intuitive
interface bound to terms used in service industry. So,
it works with "Equipment" having one or
more "Defects". "Equipment" is received from "Client".
After 1st stage "Receiving", it goes to
2nd "Estimating", where "Repairs" investigated to be
done on this item and so on.
Here is brief list of stages:
receiving;
estimating (defects and repair pricing);
customer approval;
dry-out (if needed);
repairing (in-house or subcontracted);
quality check;
shipping back to customer.
Each Equipment is accounted by it's Model, Model
Group, Manufacturer and Serial Number, and can have
one or more Accessories (also available for repair).
Repair pricing are automatically calculated by Rates
assigned to each Model, Accessory depending on Defect
found.
As already mentioned, Service Process executor has
great "Reports" section, covering all kinds of
requests (financial, work related, summaries etc.). We
can customize reports for our clients. Service
Managem also have strong security features, allowing
assignment of proper Users to Groups accessing only to
certain features of application. Also Wor if fully
language-customizable, so one can translate it quickly
to his native language.
It was written using Microsoft Visual Basic 6.0,
Microsoft SQL Server 7.0 (works under SQL 2000), COM+.
SP is fully customizable for customer needs, so it
can be even adjusted by customer himself. More complex
changes we can provide after determining
specification.
SP is currently successfully used by many Service
Centers.
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