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IMS
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Version
1.0
IMS is a web based bug-tracking system. It can be used
to track and manage any product-related requests.
The main advantages of the system are:
carefully designed set of basic functions that can be
extended and adapted to the requirements of any
process;
security features with extensive use of data
encryption and control of function and data access by
product and role;
extensible and adaptable report generation system;
flexible system of indicators to track and manage
requirements;
professional-looking Web-based user interface
supporting access for multiple users and allowing
flexible customization for each user;
adjustable e-mail notification system with filtering
capabilities;
comprehensive administrative functions.
The basic functions include the following:
supporting the entire life-cycle of a request:
creating a request, accepting it for processing,
adding documents and comments, and finally
implementing and closing it;
accessing and sorting the database using diverse
criteria, as well as creating customized, easy-to-use
data representations;
quick access to the representations frequently
requested by the user;
presenting summary information and statistics,
providing quick access to the most important, recent,
oldest, etc. requests; maintaining a detailed history
of the request providing a comprehensive description
of its life-cycle.
IMS can be applied to a broad range of problems
related to tracking various events in the life-cycle
of any product, be it a software system or a
sophisticated technical product, and in any phase
(from engineering to after-sale service). IMS is
already used, in particular, to track software bugs,
and has been found to be a convenient tool for
communicating to other company employees as well as to
customers on the opposite side of the globe.
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