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ieSupportManager
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Version
1.63
ieSupportManager is a fully featured desktop and web
based helpdesk system. Features include a web
interface, email notifications, email logging,
knowledgebase, contract management facilities and a
comprehensive suite of reports. ieSupportManager allows
users to add to and search its knowledgebase and
prioritise, sort and filter issues to suit their own
preferred view. It also allows the user to identify
unusual issues and track trends. Easy to install and
simple to use for both support staff and end users
alike the system is also very competitively priced and
comes with full context sensitive Help.
ieSupportManager uses the latest web based and desktop
technology to enable you to have complete control over
the support process without the complications and costs
associated with other more expensive solutions. Also
backed up by ieComputerSystems expertise in helpdesk
development, ieSupportManager is not just a take it or
leave it solution but can be built upon to create an
integrating bespoke solution to fit any organisations
specific helpdesk requirements.
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