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ManageEngine ServiceDesk Plus
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Version
4.1
ManageEngine ServiceDesk Plus is a web based, easy to
use Help Desk and Asset Management software whose
features include contract managenent, purchasing and
knowledge management functionalities. By integrating
Ticketing, Asset Tracking, Purchasing, Contract
Management and Knowledge base in one low-cost,
easy-to-use package, ServiceDesk Plus gives you the
ability to improve productivity of your IT Service team
and keep your end-users happy.
ServiceDesk Plus enables end-users to submit tickets
via an online web form or through email. It automates
several key workflow tasks such as case routing,
acknowledging requester, technician notification and
handling of SLA rules. It includes a Solutions module
that allows you to document best practices and
solutions to common problems in an online knowledge base.
ServiceDesk Plus offers accurate inventory tracking
functionality across Windows and Linux workstations. It
can also track software licenses and let you know the
number of over-utilized or under-utilized licenses
across your organization.
ServiceDesk Plus can help you maintain a complete
product catalog based on product type, that lists all
assets owned by your organization. It can generate
Purchase Orders, send them through email and keeps
track of outstanding POs & completed purchases.
Version 4.1 adds Active Directory integration, import
of requesters & assets from .csv files & user
satisfaction survey.
The Free Edition allows a single Technician manage upto
25 Workstations.
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