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SupportWindow Console
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Version
1.0
SupportWindow Console accepts incoming connections
from multiple SupportWindow Hosts and SupportWindow
Services to allow complete remote desktop control,
file sharing and Chat. Optional registration of
Presentation Mode allows the console operator to do
desktop presentations which multiple connected Support
Hosts may view. Perfect for explaining software
functions to remote users. The Support Host is free.
All remote sessions also require a client license
which can be purchased in static license packs or
subscriptions or both can be combined for the ultimate
in licensing flexability. By installing SupportWindow
Service applications on remote servers and having them
make automatic connections to a running console an
operator can access and administer any server simply
by clicking on it's name in the connection list.
Because the services are making outgoing connections
to the console, no opening of firewall ports on those
networks is required. These connections are self
maintaining, allowing for logon, log off and reboot.
SupportWindow Hosts connect on user demand and allows
for one touch connection for your remote users so no
explaining "how to" is required. Once connected, a
console operator may open remote control, file sharing
and chat sessions as required. The Support Host is
free to deploy, making it very economical to provide
support access for a large number of potential users.
Perfect for software developers and administrators
that may or may not actually ever need to support a
particular workstation but must to be ready should the
need occur. Remote administration of the console can
be achieved via the SupportWindow Client application.
The Console has facility for session time reporting
and site codes to report on total time spent in
session with any workstation, server or customer with
multiple PCs. Registration of the Console includes 5
static client licencses.
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