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Request Tracker
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Version
3.1
Request Tracker is a database system that allows you to
store and retrieve all pertinent information about
customer requests. An ideal solution for help desks of
any type of call center. Track who requests what and
when they requested it, what was done to address the
request, who handled the request and how much time it
took them. If you charge customers for the requests you
handle, Request Tracker will allow you to calculate
charges, print bills and track payments.
Request Tracker is easy to use -- one screen records
all pertinent information about a single request.
Extensive search capabilities allow you to use the
program's database to identify similar problems or
requests that were handled in the past, making the
solutions instantly available. Complete on-line
documentation and context-sensitive help is provided.
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