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DataTrack System
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Version
2.5.2647
The DataTrack System is an affordable, web enabled
service and support management system designed for
call centers, help desks, customer support centers,
IT departments, and software development teams.
Comprised of the DataTrack Server, Desktop Client,
and Web Client, the DataTrack System offers an
innovative, all-inclusive solution for organizations
of all sizes and types. The DataTrack System helps
with all facets of your help desk, including such
features as work order tracking, escalation and
automation, knowledge base, asset management, e-mail
notifications, user-defined fields, PC auditing, file
attachments. In addition, implementation and
deployment of the DataTrack System can be
accomplished in minutes, with features like Active
Directory, CSV, and database importers. The included
Web Client allows users to easily submit and track
work orders from their own computers, via any modern
browser, while allowing them to search the integrated
knowledge base for the answer to a problem.
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