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Lokad Desktop Workload Forecasting
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Version
1.0.0
Deliver workload forecasts. Best suited for call
centers and staff managers (retail, restaurants,
hostels, ...). Too much staff and money is wasted. Too
few staff and customers get mad. Scheduling
optimization is a cornerstone of profitability. Get
the right amount of staff at the right time through
workload forecasting.
Get customizable reports with hour, half-hour and
quarter-hour aggregation for your forecasts. Retrieve
historical data directly from your business
application for a full integration. Ex: retrieve
aggregated inbound call logs and get future inbound
call volumes. Cut-and-paste reports into Microsoft
Excel.
Forecasts rely on the Lokad hosted forecasting
technology. The application is released as open-source
and has been designed to be easily extended to be
plugged into third party business applications.
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