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LIVECHAT Contact Center
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Version
5.7.0.43
LIVECHAT Contact Center is a customer service
solution. With chat button placed on the website,
visitors without installing any software receive
simple & quick access to live chat with customer
service representatives or sales support. Agent has
got even more functionalities- personal and automated
chat invitation, web traffic monitoring and visitor
information page are just basic features to start
with. Application includes search engine icons to make
easy recognizing referring website, the possibility of
setting up link shortcuts and canned answers and also
allows to transfer the customer between different
agents without losing chat history. LIVECHAT Contact
Center allows multiple conversations with customers,
partners and employees at the same time. Also, more
advanced users will appreciate the feature of tracking
chat conversion in Google Analytics, calendar with
Google Calendar and MS Outlook synchronization and
departaments and rights management. Shared chat
history and the fact, that every agent's activity is
later reflected in the statistics system, make
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