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Omni Customer Support
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Version
1.0
Omni Customer Support allows you to improve the
quality of your customer support
The underlying search engine technology allows your
support staff to quickly determine the correct problem
your customer is experiencing and provide the solution
It allows new staff to be immediately productive
without a costly investment of learning all the known
support issues
It enables you to track the problem areas of your
product so you can see what areas need improvement in
the next release
Why Omni Customer Support?
Omni Customer Support enables you to create a
searchable knowledge base of all your customer support
issues. As the number of issues increases, the harder
it is to find the right issue from the hundreds or
thousands of other issues. A linear search of the
issues is not going to work. You want to find the most
relevant issues, so the results need to be ranked
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