|
|
Adventnet ManageEngine ServiceDesk Plus
-
Version
7.0
ManageEngine ServiceDesk Plus is a web based, easy to
use Help Desk and Asset Management software whose
features include contract managenent, purchasing and
knowledge management functionalities. It has an ITIL
ready version too. By integrating Ticketing, Asset
Tracking, Purchasing, Contract Management and Knowledge
base in one low-cost, easy-to-use package, ServiceDesk
Plus gives you the ability to improve productivity of
your IT Service team and keep your end-users happy.
ServiceDesk Plus enables end-users to submit tickets
via an online web form or through email. It automates
several key workflow tasks such as case routing,
acknowledging requester, technician notification and
handling of SLA rules. It includes a Solutions module
that allows you to document best practices and
solutions to common problems in an online knowledge base.
ServiceDesk Plus offers accurate inventory tracking
functionality across Windows and Linux workstations. It
can also track software licenses and let you know the
number of over-utilized or under-utilized licenses
across your organization.
ServiceDesk Plus can help you maintain a complete
product catalog based on product type, that lists all
assets owned by your organization. It can generate
Purchase Orders, send them through email and keeps
track of outstanding POs & completed purchases. It also
provides import of requesters & assets from .csv files
& user satisfaction survey.
Version 7.0 adds Enhanced Active Directory Integration,
enhanced purchasing system with approver, business
rules for better request management, ability to group
similar requests and assign to queues, comprehensive
custom reports, announcement boards, enhanced list
views, billing based on time spent on request, HTML
editors for solutions and notifications, ITIL ready
functionalities & more.
Incident mgmt, Problem mgmt, Change mgmt & CMDB has
been implemented with all functionalities.
The Free Edition allows a single Technician manage upto
25 Workstations.
|