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Service Desk TTS
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Version
1.00
Service Desk TTS ,Ticket Tracking System, is a
complete application that allows you to create and
assign service tickets to your technicians. This
system also allows any user on your network to create
a new service ticket then you can assign it to the
technician of your choice. Service Desk will save the
new record to the database and then email you a
reminder. All Emails are done over the internet using
CGI so there is no email setup needed. When you assign
a ticket to the technician an email is also sent to
them. The technicians have their own user name &
password and can only view tickets assigned to them.
Once tickets are completed they enter the details then
Service Desk automatically emails the person who
requested the ticket and you the administrator all
through their own application interface. All
interfaces are installed only on the main Server or
installation folder on one computer. All other
computers simply share the application over the
network so there are no files to install on any other
computer. Service Desk also has a complete inventory
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