ManageEngine SupportCenter Plus

- Version 6.5

ManageEngine SupportCenter Plus is a 100% web-based
Customer Service and Support Software that offers
Trouble Ticketing, Account & Contact Management, SLA
Management and Knowledge base in one low-cost,
easy-to-use package. It helps you track and resolve
customer issues quickly, thereby delivering superior
customer support and taking customer satisfaction to
the next level.
Trouble Ticketing
Automatically convert the emails sent to Help Desk
into trouble tickets or enable your end users to submit
support requests (trouble tickets) from anywhere,
anytime using just a browser.
Self-Service Portal
Reduce call volumes with a Web-based self service
portal where customers can search the knowledge base,
submit a request or check the status of their open
requests.
Customer Case Tracking
A robust and easy-to-use help desk that helps
organizations automate their customer support processes
to deliver consistent, reliable and superior service to
their customers.
Knowledge Base
Empower your Support Reps with easy access to answers
with a web-based searchable knowledgebase and enable
faster problem resolution.
SLA Management
Improve customer satisfaction with defining proper
service level agreements, monitoring SLA compliance and
escalating SLA violations.
Account & Contact Management
Track and manage all your customer accounts and their
contact information, and thereby improve customer
relationships.
Product Catalog
Empower your support reps with instant access to all
customer product information as well as allow customers
to track and manage details of the products they have
purchased.
Customer Service Reports
Requests that are open, closed or overdue at any
instant of time, the SLA violations that had happened,
which customer or Organization is sending the most
number of requests & who is attending to the requests
can all be known from the readymade reports generated
by SupportCenter Plus.