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123 Live Help Chat Server Software
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Version
4.2
With the 123-live-help (V_4.2), The Customer panel
remains web-based to be cross-platform and no client
installation involved, while the Admin panel and
Operator panel are turn to Windows applications to
offer richer functions: Operator Statistics
Added,Offline Message Management Optimized,Valuable
Customer Recognition, Search Function Upgraded.
123 Live Help Chat Server Software supports from one
seat to unlimited seats of staff members, which makes
it the right solution for business of any sizes.
Features:
*advertisement module gives your product more
opportunities to be learned by your customers
*Remote controller of 123livehelp via MSN
A remote controller and monitor of the live chat
conversation
*Proactive Chat Invitations
The staff member can monitor a website and invite a
visitor from certain webpage to chat to up-sell
product or offer help. The visitors won't have to
click any chat button on the webpage. What's more,
the invitation won't be blocked by pop-up killer.
*Client Choose Staff.
Client can request help from a very staff, which is
more friendly to a returned customer.
*Real-time Text Chat & Optional Video Chat for Staff
The java server enables instant chat.
*Web-based Client
123LiveHelp flash client loads fast and end users
don't need to download any plug-ins to chat with
staff.
*Visitors Waiting in Queue
*Chat Transfer
from one staff to another.
*Canned Answers
*Auto-detect and display language.
*New API
Admin can generate chat code to define the
availability of the staff members and the
departments, whether to show the dormant client,
choose the skin of the windows, etc.
*Multiple Chat Requests
One agent can chat with multiple clients.
*Chat Search More Powerful
*Custom UI
Customizable client interface,and skin collection.
*Integrate External Database
*Auto-detect User Details
Auto-detect extensive visitors information including
IP address and country.
*Backend Monitor
*Department Management
*Chat logs sent to email
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