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123 Live Help Chat Software Linux5.2
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Version
5.2
123 Live Help is a web-based live support software,
which offers both professional hosting service & live
chat software, and also free installation & integration
service for both solutions. It enables the e-business
websites to offer online instant help to visitors, and
turn potential customers to buyers. It supports from 1
seat to unlimited seats of operators, which makes it
the right solution for business of any sizes.
Highlights of v5.1:Queue Notifications is added to the
online chat customer-end;etc.
* Real-time video chat and text chat.
* Customizable skins and FREE integration.
* It is implemented with Java server and Flash client.
* It is secure, fast, flexible & cost-effective.
Feature List:
*Statistical Analysis*
123 Live Help adds a new Data Statistics on Traffic
Source and supplements detailed Data Statistics on
Visitors & Customers & Operator Performance, helps you
hone your marketing.
*Chat Operator Convenience*
123 Live Help can store your visitor's chat history,
contact information and footprint in the operator's
server, which helps to identify each visitor once they
log in again, and operator can find the valuable visitors.
*Traffic Monitoring Abilities*
Operators can real-time monitor every visitor,
including IP address, country, viewed webpage, Browser,
OS, Live Keywords & Referrings, etc.
*Tracking Abilities*
Operators could track each visitor’s navigation history
via 123 Live Help, such as the visitor’s footprints on
website along with the time spent on each page.
*Marketing Features*
You can modify the ad to show your products. And you
can also customize client interface & a neat GUI as
default skin for a completely branded user experience.
What’s more, customer may rate the performance of
operators after chatting, helping to improve your
customer service.
*Administration Management*
It gives admins complete command over their operators.
Advanced functions include self-generating scripts,
statistics analysis viewing, etc.
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