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Call Center CRM
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Version
8.6.2
Voicent's Call Center CRM is a powerful software tool
for managing customer interactions in call centers or
sales organizations. Use it to:
Automatically track all customer interactions
Inbound calls and SMS, outbound voice, text messaging
or email campaigns--all activities are automatically
saved to individual customer record.
Automatically save and manage Customer Opt-Out and
Contact Preferences
Records customer opt-out selections for your auto
dialing or predictive dialing campaigns; auto saves
customer choices for preferred level of contact or
mode of contact (phone, text, email, etc.) in IVR
application when they call in.
Automatically display customer information to agents
Fully integrated with agent desktop software, Call
Center CRM increases organizational intelligence and
efficiency by automatically displaying customer
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