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Vuechat
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Version
1.2
VueChatCS functions as a plug-in replacement module
for a company web site’s customer support section.
VueChatCS employs a suite of advanced collaborative
tools supporting rich, real-time multimedia
communication between portal/website/e-visitors, and
customer support representatives.
The product does not require the customer to download
or install any software. It is integrated with the web
pages via a “call” or “collaboration” button that
starts an instant interactive session.
The basic configuration of VueChatCSincludes:
:: Web Based Chat Applet ::
Text-Based Chat
Video – Real-Time Streaming Video (Static photograph
is optional)
Push HTML Pages (User can simply open their Internet
browser and they can talk to the representatives).
Email HTML link to instant Chat
Separate communication channel for inter-company
communication
:: Server Package ::
Downloadable Server
Server Hosting
Virtual Servers have unlimited Channels on one server.
User Administration
The Queue
Local Queue – Each rep can have their own queue of
customers for call waiting.
Global Queue – Every rep shares the same customer
queue on the main server for call waiting.
Remote Server Control
Automatic Software Updates
Proxy Server Support
:: Representative Package ::
Greet and Automated Messages
Inter-representative IM (Instant Messaging System).
Inter-representative Video Chat
Status Control (Reps can choose whether they are
available, away, occupied, or invisible).
Session Control (Reps can chat with up to 6 customers
simultaneously).
Automatic Call
Chat Transfer: Transfer of customers between
representatives without e-visitors being aware of the
process (unless video is in use).
Ability to for e-visitors to leave messages should
their account representative be unavailable vs. be
handed off to someone new.
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