Internet and Network Tools - Communications Tools - Text Chat Add-ins

Link To Program

Help Desk Assistant - Enterprise IM  -  Version  1.0 Akeni Help Desk Assistant can be used with Akeni Enterprise Instant Messaging IM. Sales and support staff can interact with customers in real time, without the worry of costly long distance phone calls or the delays of antiquated e-mail systems. Visitors just need to click on the "live help" button to chat without having to install any software. Some of our features are: session transcripts for future reference; team based support that allows one operator to call upon another for assistance or to transfer a session to another operator; canned replies for frequently asked questions; etc. You can implement your corporate instant messaging IM policies.

To link to this program use the html below (use text editor and check the exact syntax): <a href="http://www.TotalShareware.com/LinkToItem.aspx?id=49026">View this program at www.TotalShareware.com</a> This link will appear like: View this program at www.TotalShareware.com