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ProvideSupport: Live Chat for Website
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Version
3.2.4
ProvideSupport is an online service that allows you
to chat with your website visitors, enabling you to
give instant online customer support and proactively
sell your product. This web-hosted system means you
don't have to worry about server capacity, bandwidth
usage, system upgrades and other issues. An optional
browser-based operator console allows you to monitor
your website for chat requests 24/7 from any
location, from any system connected to the Internet.
The system supports 128-bit SSL encryption and
features visitor monitoring with geographic location
identification, IP address, referrer, visited pages,
and more. You can proactively invite your visitors to
chat, push pages, transfer calls to other operators,
use canned answers, save chat sessions logs, assign
operators to multiple departments, set up sound
and/or visual alerts on different events, see "party
is typing" notification. Very easy to set up - just
paste a small HTML snippet into your web page source
code. Web-based or Win32 operator client. No plug-
ins or software installation required on customer's
side. Fully customizable chat window to fit your
website design. Large gallery of chat button images
and chat invitations. Fully functional 10-day free
trial.
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