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123 Live Help Chat Server Software
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Version
3.2
With the 123-live-help (V_3.2), staff can invite
website visitors on their own initiative and begin
one-to-one chat with visitors, to promote sales with
online customer support. Also client can choose sales.
It's Java server& flash client with cheap price.
123 Live Help Chat Server Software supports from one
seat to unlimited seats of staff members, which makes
it the right solution for business of any sizes.
Features:
Remote controller of 123livehelp via MSN
A remote controller and monitor of the live chat
conversation
*Proactive Chat Invitations
The staff member can monitor a website and invite a
visitor from certain webpage to chat to up-sell product
or offer help. The visitors won't have to click any
chat button on the webpage, they will be greeted by a
friendly notification that the staff would chat with
them to offer assistance. What's more, the invitation
won't be blocked by pop-up killer.
*Client Choose Staff.
Client can request help from a very staff, which is
more friendly to a returned customer.
*Real-time Text Chat & Optional Video Chat for Staff
The java server enables instant chat.
*Web-based Client
123LiveHelp flash client loads fast and end users don't
need to download any plug-ins to chat with staff.
*Visitors Waiting in Queue
*Chat Transfer
from one staff to another.
*Canned Answers
*Auto-detect and display language.
*New API
Admin can generate chat code to define the availability
of the staff members and the departments, whether to
show the dormant client, choose the skin of the
windows, etc.
*multiple Chat Requests
One agent can chat with multiple clients.
*Chat Search More Powerful
Real-time chat scripts searchable.
*Custom UI
Customizable client interface,and skin collection.
*Integrate External Database
*Auto-detect User Details
Auto-detect extensive visitors information including IP
address and country.
*Backend Monitor
*Sound Notification
*Department Management
*Account Management
* chat logs sent to email
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