HelpDesk lite - Version 2.1 HelpDesk lite is a powerful, easy-to-use collaboration tool based on Lotus Notes/Domino platform.With HelpDesk lite, you'll be able to:* Submit service requests via simple forms;* Manage and monitor your requests;* Communicate with HelpDesk team quick;* Print reports on the state of your requests;* Utilize various features such as escalation, automatic notifications, sort, search through, and more.HelpDesk lite is opensource software released under GNU General Public License.The are a number of advantages that opensource code offers over closed source:* Security: Access to source code makes it easier to detect security flaws in software