Request Tracker - Version 3.1 Request Tracker is a database system that allows you tostore and retrieve all pertinent information aboutcustomer requests. An ideal solution for help desks ofany type of call center. Track who requests what andwhen they requested it, what was done to address therequest, who handled the request and how much time ittook them. If you charge customers for the requests youhandle, Request Tracker will allow you to calculatecharges, print bills and track payments. Request Tracker is easy to use -- one screen recordsall pertinent information about a single request. Extensive search capabilities allow you to use theprogram's database to identify similar problems orrequests that were handled in the past, making thesolutions instantly available. Complete on-linedocumentation and context-sensitive help is provided.