Adventnet ManageEngine ServiceDesk Plus - Version 7.0 ManageEngine ServiceDesk Plus is a web based, easy touse Help Desk and Asset Management software whosefeatures include contract managenent, purchasing andknowledge management functionalities. It has an ITILready version too. By integrating Ticketing, AssetTracking, Purchasing, Contract Management and Knowledgebase in one low-cost, easy-to-use package, ServiceDeskPlus gives you the ability to improve productivity ofyour IT Service team and keep your end-users happy. ServiceDesk Plus enables end-users to submit ticketsvia an online web form or through email. It automatesseveral key workflow tasks such as case routing,acknowledging requester, technician notification andhandling of SLA rules. It includes a Solutions modulethat allows you to document best practices andsolutions to common problems in an online knowledge base.ServiceDesk Plus offers accurate inventory trackingfunctionality across Windows and Linux workstations. Itcan also track software licenses and let you know thenumber of over-utilized or under-utilized licensesacross your organization.ServiceDesk Plus can help you maintain a completeproduct catalog based on product type, that lists allassets owned by your organization. It can generatePurchase Orders, send them through email and keepstrack of outstanding POs & completed purchases. It alsoprovides import of requesters & assets from .csv files& user satisfaction survey.Version 7.0 adds Enhanced Active Directory Integration,enhanced purchasing system with approver, businessrules for better request management, ability to groupsimilar requests and assign to queues, comprehensivecustom reports, announcement boards, enhanced listviews, billing based on time spent on request, HTMLeditors for solutions and notifications, ITIL readyfunctionalities & more.Incident mgmt, Problem mgmt, Change mgmt & CMDB hasbeen implemented with all functionalities.The Free Edition allows a single Technician manage upto25 Workstations.