HelpBeam Remote Support Quick Connect - Version 1.0 HelpBeam Quick Connect lets you instantly connect to and control a remote user's computer over the Internet, across firewalls and proxies.The Quick Connect sits in your taskbar. One click starts a remote support session.All the customer must do is visit the HelpBeam web site and download a small application. The support technician can then view, control and transfer files in real time on their machine.Here are some key features of HelpBeam:- Very Simple to Use- Remote Desktop View- Remote Keyboard and Mouse Control- No Installation Necessary for the Remote User- 128 Bit End to End SSL Encryption- Connect in Seconds- Firewall Friendly