Software Live Support

- Version 1.2

Live Support software comes handy in monitoring your
website and engaging customers in meaningful talks.
There are times, when users visit the website to
purchase something but when they find no one to answer
their doubts they leave. Some websites send users to
other links or reply automated answers that are not
liked by users. Users need real answers to relate to
and feel more comfortable if they know someone is
talking genuinely at the other side of the website.

eAssistance Pro is one such software that can be easily
installed on your CMS and used. The software can
support multiple visitors and keep track of who visited
the website when. Offline data collection of data is a
very important feature of this tool. The Geo mapping
feature enables admin to get complete details of the
visitor including his IP address, city, current
location, for how long did he stay online etc. These
details help admin to know more about the visitors and
sell accordingly.

The offline messaging feature keeps you informed about
the visitor’s message even if you are not available at
that time. Canned responses and spelling check make it
more user friendly. Co browsing allows you to surf the
website with the visitor. In addition to all this, the
real time monitoring feature of this software lets the
admin know navigation history etc that leads in better
marketing statistics for future. eAssistance Pro is
necessary tool to keep a check on every website
visitor’s need, boost sales, create fresh marketing
strategies and everything else. The eAssistance Pro
software is also available for free trial edition.
Users can download and try this tool for a while before
purchasing. However, in free version users can only
have one operator and two departments to work on.
Hence, once satisfied with the trial version, purchase
the eAssistance Pro software. Visit for more details:
www.livesupportsoftware.org