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Mercury Mailroom
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Version
1.1
This small utility packs a very useful punch, giving
you an easy way to store the answers to frequently
asked questions, search through them and then put those
answers into the emails you are writing to your
customers. It allows you to keep the messages organized
in groups, find them as quickly as possible and then
with one keypress it switches back to your email
program and pastes your message into an email. Emails
can be answered in just a few seconds.
The process will typically be as follows:
1) Read the customer's email - press reply
2) Press F11 to switch to Mercury MailRoom (you can use
Alt-Tab, or the mouse, but F11 is the fastest way.
3) Search the database for the answer to the
customer's question. If you know the "hotword" for the
answer then type it in.
4) Press F12 to find the message, switch back to your
email program and paste the answer into the email you
started writing.
5) Continue editing if you wish, or send the email.
Advanced features include replaceable fields to allow
customization each time a message is used and the use
of file attachments that can be included with an answer.
The main benefits of Mercury MailRoom are as follows:
+ Speed up the process of answering emails
+ Provide standardized answers to your customers
+ Preserve knowledge - the most effective answers won't
leave with your support staff if they are promoted or
leave the company
+ Share the knowledge - All tech support staff will be
able to answer the same questions with perfect accuracy.
+ Optimized for keyboard use - all the main functions
of the programs are designed to be used with a single
keystroke, enabling users to answer emails as quickly
as they can think of the right answer to send to the
customer !
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