Mercury Mailroom - Version 1.1 This small utility packs a very useful punch, givingyou an easy way to store the answers to frequentlyasked questions, search through them and then put thoseanswers into the emails you are writing to yourcustomers. It allows you to keep the messages organizedin groups, find them as quickly as possible and thenwith one keypress it switches back to your emailprogram and pastes your message into an email. Emailscan be answered in just a few seconds.The process will typically be as follows:1) Read the customer's email - press reply2) Press F11 to switch to Mercury MailRoom (you can useAlt-Tab, or the mouse, but F11 is the fastest way.3) Search the database for the answer to thecustomer's question. If you know the "hotword" for theanswer then type it in.4) Press F12 to find the message, switch back to youremail program and paste the answer into the email youstarted writing.5) Continue editing if you wish, or send the email.Advanced features include replaceable fields to allowcustomization each time a message is used and the useof file attachments that can be included with an answer.The main benefits of Mercury MailRoom are as follows: + Speed up the process of answering emails + Provide standardized answers to your customers + Preserve knowledge - the most effective answers won'tleave with your support staff if they are promoted orleave the company + Share the knowledge - All tech support staff will beable to answer the same questions with perfect accuracy.+ Optimized for keyboard use - all the main functionsof the programs are designed to be used with a singlekeystroke, enabling users to answer emails as quicklyas they can think of the right answer to send to thecustomer !