Generic Help Desk - Version 1.1 Help Desk call tracking with unlimited number of users. Allows calls to be grouped by category, location, priority or department. Report generator is Drag 'n Drop. Intranet/internet feature allows network users to submit help request over intranet/internet. Y2K ready. Real time notification of new or unassigned calls. Easily export data to spreadsheet. Requires Windows 95/98 or NT 4 Workstation and NetWare 3.x or higher.