Service Center Manager (SCM) - Server

- Version 2.0

Service Center Manager (SCM) – software for service
centers and workshops.
SCM represents new generation of management software
for service centers. It manages full life cycle of
repairing and tuning – from equipment reception to
shipping repaired equipment back to customer. Along
with management it provides profit and statistical
analysis of activity by different types of work
reports.
SCM is built with intuitive interface bound to terms
used in service industry. So, it works
with "Equipment" having one or
more "Defects". "Equipment" is received from "Client".
After 1st stage – "Receiving", it goes to 2nd –
"Estimating", where "Repairs" investigated to be done
on this item – and so on.
Here is brief list of stages:
- receiving;
- estimating (defects and repair pricing);
- customer approval;
- dry-out (if needed);
- repairing (in-house or subcontracted);
- quality check;
- shipping back to customer.
Each Equipment is accounted by it's Model, Model
Group, Manufacturer and Serial Number, and can have
one or more Accessories (also available for repair).
Repair pricing are automatically calculated by Rates
assigned to each Model, Accessory depending on Defect
found.
As already mentioned, SCM has great "Reports"
section, covering all kinds of requests (financial,
work related, summaries etc.). We can customize
reports for our clients. SCM also have strong
security features, allowing assignment of proper Users
to Groups accessing only to certain features of
application. Also SCM if fully language-customizable,
so one can translate it quickly to his native
language.
SCM was written using Microsoft Visual Basic 6.0,
Microsoft SQL Server 7.0 (works under SQL 2000), COM+.
SCM is fully customizable for customer needs, so it
can be even adjusted by customer himself. More complex
changes we can provide after determining
specification.
SCM is currently successfully used by many Service
Centers.