Call Center CRM - Version 8.6.2 Voicent's Call Center CRM is a powerful software tool for managing customer interactions in call centers or sales organizations. Use it to:Automatically track all customer interactions Inbound calls and SMS, outbound voice, text messaging or email campaigns--all activities are automatically saved to individual customer record. Automatically save and manage Customer Opt-Out and Contact Preferences Records customer opt-out selections for your auto dialing or predictive dialing campaigns; auto saves customer choices for preferred level of contact or mode of contact (phone, text, email, etc.) in IVR application when they call in.Automatically display customer information to agents Fully integrated with agent desktop software, Call Center CRM increases organizational intelligence and efficiency by automatically displaying customer